In order to have warranty contracts created for the items
being shipped to customer below are the mandatory setups required.
1.
The item which needs to be shipped to the customer
should be defined as an Install Base Trackable item.
2.
Create a Warranty Coverage Template in Service Contracts
module.
3.
Define a warranty program by creating the same
as an inventory item in Oracle Inventory.
4.
Under Services Tab of Item Master form in Inventory
module provide the Contract Item Type as Warranty, Duration in numbers,
Duration Period (Days, Months or Years). In the template field provide the
coverage template name as created in step2. You can provide a numeric value in starting
Delay (Days) this will put the start date of the contract as shipping date plus
these many days.
5.
Make the item as customer order enabled and Save
the item definition.
6.
Define a BOM for the item which needs to be
shipped to the customer location and add the warranty item to the BOM
configuration.
Above are the mandatory setups for creating a warranty contract.
Now enter a sales order for the item which needs to be
shipped to customer location.
Complete the Order Booking, Pick Release and Ship Confirm
activity for the sales order. Once the shipping is complete the SFM queue will
create the Install Base instance for the shipped item and a corresponding
warranty will be created in service contracts module.
